Delivery and Shipping

Service Coverage: EG Groceries offers delivery services across various regions within Kenya. Our primary goal is to ensure that you receive your organic produce as fresh and timely as possible.

Delivery Schedule:

• Deliveries are carried out from Monday to Saturday.
• Orders placed before 3 PM will be processed and scheduled for next-day delivery. Orders placed after 3 PM will be processed the following day.
• Delivery times are between 8 AM and 6 PM. Customers will receive a notification with estimated delivery times on the day of delivery.

Delivery Fees:

• A standard delivery fee applies based on your location and the size of your order.
• Free delivery is available for orders above a minimum purchase threshold, which may occasionally vary due to special promotions.

Delivery Address:

• Please ensure that the delivery address and contact information provided are accurate and up-to-date. EG Groceries will not be held responsible for delayed or missed deliveries due to incorrect or insufficient information.

Missed Deliveries:

• If a delivery attempt is unsuccessful and cannot be completed, our delivery team will contact you to arrange a redelivery. Additional charges may apply for repeated failed delivery attempts.

Shipping Restrictions:

• Currently, EG Groceries only delivers within specified regions in Kenya. We are actively working on expanding our delivery network.

Privacy Policy

Introduction: EG Groceries is committed to protecting the privacy and confidentiality of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.

Information Collection:

• Personal Information: When you place an order, we collect information such as your name, address, phone number, and email address.
• Payment Information: We do not store your payment information. All transactions are processed through secure payment gateways.

Use of Information:

• To fulfill your orders and deliver products.
• To communicate with you about your order status, delivery updates, and promotional offers.
• To improve our services and customer experience.

Data Security:

• We use secure systems and technologies to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.
• Customer data is only accessible to authorized personnel and service providers who are bound by confidentiality agreements.

Third-Party Disclosure:

• EG Groceries does not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except for the purposes of order fulfillment and delivery.

Cookies:

• We use cookies to enhance your browsing experience on our website. These cookies do not store any personally identifiable information.

Your Rights:

• You have the right to access, correct, or delete your personal information. You can do so by contacting our customer support team.

Returns

Returns and Refunds Policy: At EG Groceries, we strive to ensure that you are completely satisfied with our products. However, if you are not satisfied, our returns policy is designed to address your concerns.

Eligible Returns:

• Return requests must be made within 24 hours of order delivery.
• Products must be unused and in their original packaging. Please note that perishable items may not be eligible for return if opened or partially consumed.

Return Process:

1. Contact our customer support team via phone or email to initiate a return.
2. Provide your order details and the reason for return.
3. Our team will assess your request and provide instructions for return or replacement.

Refunds:

• Approved returns will be eligible for a full refund or replacement, excluding any delivery fees.
• Refunds will be processed within 7-10 business days to the original payment method used during the purchase.

Non-Returnable Items:

• Certain items, such as customized products or items marked as final sale, are not eligible for return.

Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please notify us within 24 hours of delivery. We will arrange for a replacement or a refund at no additional cost to you.

Customer Support: For any questions or concerns regarding returns, you can reach our customer support team via our contact page on the website.

Thank you for choosing EG Groceries. We appreciate your trust in us and are committed to delivering the freshest organic produce right to your doorstep.